IT Solutions Department
EJAD’s IT solutions help businesses use their data effectively and efficiently. This includes creating, management, accessing, collecting, analyzing, optimizing, reporting, and presenting relevant information related to customers, employees, services, and processes. Our IT solutions empower organizations to get the most out of their information technology.
The need for IT solutions has long been an important factor in business success. New technologies are expanding upon the traditional IT toolset, creating an increasingly complex web of systems and technological resources. To remain competitive, EJAD is your reliable third-party IT solution provider to help you effectively navigate and employ essential technologies.
Our IT Solutions
Information technology is an extremely broad term that encompasses nearly all digital technologies associated with conducting business. Likewise, our IT solutions are broad and inclusive, consisting of various software sets designed to address your specific needs. That said, most of our IT solutions fall into at least one of the following categories:
- Telecommunication
- Tech support
- Cyber Security
- Network and Infrastructure Management
- Cloud Computing
Telecommunication
Thanks to the unrestricted communication options offered by the internet, modern businesses now serve a global audience. Many organizations have made the switch to a remote workforce. In both cases, the need for reliable telecommunication technologies is essential. Our IT solutions help businesses effectively manage their telecommunications, both within and outside of the organization, including video conferencing, email, SMS, internet telephony, voice over internet protocol (VoiP), chatbots, and even social networking. EJAD may also help creating customized communication solutions.
Tech Support
A basic form of our IT solutions, tech support exists to ensure your business has access to expert advice and reliable options in the event that they experience technical issues. EJAD offers its own technical support options, allowing you to contact our IT support team and submit tickets to quickly resolve any problems you might encounter.
Cybersecurity
Increased use of technology has opened up new avenues to service customers and improve company efficiency and productivity. Unfortunately, this technological dependence also brings with it new dangers, in the form of cyber-criminal threats. Digital attacks are a relatively new and constantly-evolving danger for organizations in every industry. Our IT solutions are designed to protect businesses from various threat actors and is a necessary investment—both for protecting confidential data, and for creating a safe and productive employee environment.
Network and Infrastructure Management
Rather than building a hodgepodge system of networks and devices one piece at a time, EJAD is a turn to IT infrastructure procurement and management. We provide essential management and maintenance services for relevant hardware, software, and connections, and bring together complete solutions that would benefit your business.
Cloud Computing
Cloud computing allows businesses to outsource and access IT resources over the internet. These resources may include analytics, data storage, servers, software, and intelligence. Our cloud-based service models are divided into three different categories: infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS). Cloud computing is generally delivered using a pay-as-you-go model, allowing our clients to scale effectively while still keeping tight control over budgets.
What are the benefits of working with EJAD as an IT solutions provider?
Although it is conceivable that certain IT solutions may be developed and managed in-house, your may prefer instead to work with an external IT solutions provider. This is because outsourcing IT solutions brings with it certain key advantages:
✔ Improved efficiency
✔ Increased employee productivity
✔ Strengthened security
✔ Proven expertise
✔ 24/7 Support
✔ Reduced costs
✔ Better user experience
EJAD as an IT Solutions Provider
EJAD provides IT solutions to meet essentially any business-technology need. Built on the award-winning platforms we use and incorporating advanced, AI-driven workflows, these solutions help optimize IT for organizations across every industry and market.
Our Management Tools
ITSM
IT Service Management (ITSM) gives structure to the entire lifecycle of IT services—from creation, through implementation and management, to delivery and upkeep. EJAD’s ITSM allows businesses to consolidate on-premises systems and IT tools into a single, effective data model, improving IT productivity, achieving new insights, and creating more-resilient service experiences.
Strategic Portfolio Management
Strategic Portfolio Management from EJAD gives organizations the tools they need to allocate resources, anticipate business requirements, prioritize requests, improve product delivery, and increase the value of their portfolios. Improve visibility into investments and business strategies while tracking progress in real time. Increase agility by connecting investment plans with a work plan of action. Manage all operational and strategic work from a single location, and easily reallocate resources when needed.
Security
Security Operations from EJAD gives companies the ability to respond to threats more quickly and effectively than ever before. Build cyber resilience using AI and detailed context. Apply risk-based vulnerability management and work with IT to prioritize threats based on potential business impact. Employ our frameworks to close gaps. Access in-depth reports to assess security posture and team performance.
Risk
Governance, Risk, and Compliance solutions from EJAD provide an integrated view of risk, allowing companies to quickly assess related business impacts. Transforming inefficient processes into a reliable, unified risk program, ServiceNow makes it possible to manage risk and resilience confidently and in real time. Governance, Risk, and Compliance provides clear, up-to-date visibility, aligns initiatives and stakeholders, and boosts business resilience.
ITOM
IT Operations Management (ITOM) solutions ensure complete visibility into business technology infrastructures and services. Employ advanced automation to identify and resolve issues before they occur, sharing actionable insights across teams. Use built-in playbooks and knowledge-based resources to ensure best practices on repetitive tasks. EJAD’s solutions help create a strong data foundation.
ITAM
IT Asset Management (ITAM) from EJAD gives businesses the resources and tools they need to take full control of their software assets. Use automation to optimize hardware, software, and cloud costs, significantly reducing risk while improving IT returns.
BENEFITS
Improved efficiency
In-house IT solutions are often thrown together to address issues as they arise. As a result, they may not be the most efficient approaches to IT management. EJAD offers the benefit of experience, and offers tried-and-true processes designed to help businesses get the most out of the information technologies.
Increased employee productivity
When in-house employees are forced to take on the role of IT support, they end up splitting their focus between managing technology and performing other essential tasks. By working with a reliable IT solutions company like EJAD, organizations free up their human assets for improved productivity.
Strengthened security
Although some businesses prefer to handle security completely on their own, the fact is that EJAD IT solutions generally provides a more-complete security package. Our success depends on our ability to protect our clients from any and all cyberthreats, ensuring that sensitive customer, employee, and organizational data remains secure.
Proven expertise
EJAD IT solutions’ team aren’t there just to manage technology; we’re also there as a resource to help our clients develop innovative solutions and effective strategies. Our IT-solutions experts can provide valuable guidance and advice, customized to help organizations meet their goals.
24/7 Support
Even if the traditional workforce clocks out at 5:00 pm, many technologies keeps working through the night. And when an issue arises with these essential systems and tools, in-house IT is not always available to immediately step in. EJAD, on the other hand, offers a range of 24/7 support options—call centers, virtual help desks, intelligent chat bots, etc. Easy, accessible support options can make a significant difference when problems occur outside of normal work hours.
Reduced costs
EJAD IT Solutions is your best investment. When compared to the ongoing costs of fielding in-house IT, maintaining and repairing critical systems, and managing evolving technologies, our investment that generally pays for itself very quickly. Add to this the advantages of increased efficiency and productivity, and the cost savings of working with EJAD becomes even more apparent.
Better User Experience
Sub-par technology management slows everything down and creates a complex, frustrating experience. Whether the user base consists of employees or customers, our reliable IT solutions ensure a seamless, responsive, and intuitive experience.